How to get host support to take you seriously

Credit: http://www.emailgoodies.faketrix.com/

Every so often, our firm advocates on behalf of clients with their hosting companies.  Its not that the hosting companies are doing anything wrong or unfair; its that the clients just aren't getting anywhere no matter what they say or do.  And its genuinely frustrating to feel as though your concerns are being dismissed!  And last week, there were three times where we had to get answers from web hosting companies that our clients were frustrated with. So here are some tips to getting the answers you need from a web hosting company support person. Be clear about the problem State clearly … [Read more...]

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New WordPress Hosting Packages

I was reading an article several months ago that inspired these changes.  And although the changes have been in place ever since, here is the official announcement: We have increased the limits and value for our two most popular packages!   Now you can get world-reknown hosting, reseller prices, and our very popular service for the same price as before! Basic WordPress Package: 1 WordPress installation 1 year of access to the Members Center **60% more than before** 1 Gb of storage 6 Gb monthly bandwidth unlimited subdomains unlimited ftp accounts ***19 more than before*** 20 parked … [Read more...]

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How to make the most of your Hosting Pkg with us

I have personally spoken to nearly all of you about your hosting account. (If you have a question - please just ask!) For 95% of you, you are seeking a website, and the web hosting is merely one of the tools you must purchase to get that website functional.   But, did you know that your web-hosting package comes with more? For example, our initial service usually consists of setting you up with cpanel access, a custom email address, and a WordPress installation. But there's more! You can also do hundreds of other things to make your website better, more secure, more efficient, etc. … [Read more...]

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Our web hosting servers are now green, greener, and greenest!

This is an article from our server headquarters in Texas: Did you know that the average server produces the same emissions as a 15 mpg SUV? HostGator hosts over 1,800,000 websites on its shared and reseller servers. That means a lot of servers, and a lot of carbon emissions. So we asked ourselves, What can we do to be part of the climate change solution? We took steps to minimize our environmental impact at the office, but still we weren't satisfied. We then switched to 36% more efficient servers, but still we weren't satisfied! All of our shared and reseller servers are now 130% wind … [Read more...]

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