
Every so often, our firm advocates on behalf of clients with their hosting companies. Its not that the hosting companies are doing anything wrong or unfair; its that the clients just aren't getting anywhere no matter what they say or do. And its genuinely frustrating to feel as though your concerns are being dismissed! And last week, there were three times where we had to get answers from web hosting companies that our clients were frustrated with. So here are some tips to getting the answers you need from a web hosting company support person. Be clear about the problem State clearly … [Read more...]